Shipping policy

SHIPPING POLICY

Last Updated: July 18, 2026

Thank you for shopping with Bright Buddy.

Our goal is to deliver your order as quickly and safely as possible. Please read this Shipping Policy carefully before placing your order.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be slightly longer during periods of high demand, holidays, promotional events, or due to circumstances beyond our reasonable control.

Business days refer to Monday through Friday and exclude weekends and public holidays.

Free Worldwide Shipping

We proudly offer FREE shipping to all countries and regions we currently serve.

No minimum purchase is required to qualify for free shipping.


3. Estimated Delivery Times

Estimated delivery times begin once your order has been processed.

Destination Estimated Delivery
United States 8–13 business days
United Kingdom 6–10 business days
Germany 5–14 business days
Canada 8–15 business days
Australia 7–12 business days
New Zealand 6–11 business days


Delivery times may vary depending on customs clearance, local postal services, weather conditions, holidays, transportation disruptions, or other circumstances beyond our control.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other governmental charges imposed by your local authorities.

Unless otherwise required by applicable law, these charges are the sole responsibility of the customer.

Bright Buddy has no control over these fees and cannot estimate their amount.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address is provided and the order has not yet entered processing, please contact us immediately.

If an order is returned to us because an incorrect address was provided by the customer or because delivery was refused without legal justification, the customer may be required to pay the shipping costs necessary to resend the package.

Order Cancellations

Orders may be cancelled free of charge before they enter processing.

Once an order has entered processing or has been shipped, cancellation is no longer possible.

If you wish to cancel your order, please contact us as soon as possible at:

Email: f67564500@gmail.com

Delayed Deliveries

Although we work hard to meet our estimated delivery times, delays may occasionally occur due to circumstances outside our control, including but not limited to:

  • Customs inspections

  • Weather conditions

  • Transportation disruptions

  • Peak holiday seasons

  • Postal service delays

  • Carrier issues

  • Natural disasters

  • Government actions

  • Force majeure events

Such delays do not automatically qualify for refunds where the package remains in transit.

Lost Packages

If your tracking information indicates that your package has been lost in transit and the carrier confirms the loss, please contact us.

After verifying the situation, you may choose one of the following options:

  • A replacement order at no additional cost; or

  • A full refund to your original payment method.

Each case is reviewed individually to ensure a fair resolution.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at:

Email: f67564500@gmail.com

Whenever possible, please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product and packaging.

After reviewing your claim, we will offer an appropriate solution, which may include:

  • A replacement product; or

  • A full refund.

Multiple Shipments

In rare cases, items within the same order may be shipped separately due to warehouse availability or logistical reasons.

If this occurs, you may receive multiple tracking numbers.

No additional shipping charges will apply.

Failed Deliveries

If a delivery cannot be completed because:

  • the customer provided incorrect shipping information;

  • the customer repeatedly failed to receive the package;

  • the package was refused without legal justification; or

  • the package was not collected from the local carrier when required,

the order may be returned.

If the customer requests a reshipment, additional shipping costs may apply.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Bright Buddy

Email: f67564500@gmail.com

Business Address:

Carrer de Josep Pla 111

08019 Barcelona

Barcelona

Spain